Decathlon angers thousands of customers in Spain for its online logistics
Thousands of users complain these days on social networks about problems with their 'online' purchases
Thousands of users complain these days on social networks about problems with their 'online' purchases in these gigantic companies, although they are already working to try to correct it
A user bought some dumbbells on the Decathlon"I bought some dumbbells because in principle they arrived in two days, today I asked for them two weeks ago and they still do not appearr ".
Yes very curious @DecathlonUK . How can you consider yourself a great company and have such a poor management of customer service and orders? Are you going to return our orders or are you going to return the money? Well, rather, are you going to assist us and help us? Shame
- Isabel Romero Gómez (@ isabelromero92) May 25, 2020
After 1 month waiting for my order and exchanging 50 emails with #Decathlon They send me an email saying that my order is no longer in stock and that they will refund my money. (1/2) @DecathlonUK
—BMJAP (@p12abot) May 28, 2020
@DecathlonUK since the 11th in preparation of my order. Decathlon if they do not have the products do not put them up for sale, or is it a new way to scam people?
—magt (@montseagt) May 30, 2020
These is a example of the hundreds of testimonies showing how the covid crisis has also pushed even these giants to the limit.
The covid has overcome them
From Teknauts They have asked him about what happened and although they do not enter to assess specific cases, they both choose a similar justification: the covid has overcome them.
"The times are somewhat longer than usual due to the current situation, as we report on our website and when making the purchase.
Sport has become one of the healthiest options in confinement time causing a greater demand for our products.
We are taking all possible measures to speed up deliverys”, they explain from Decathlon.
If this crisis has demonstrated anything, it is that by excess or by default such a drastic situation affects us all.
As with the countries, it will be necessary to see what happens with the de-escalation in trade since both Decathlon and Ikea or ECI begin to open their centers, and the queues also crowd there.
There are no previous results.
